How to ask better questions
A critical skill for uncovering insights that inform elegant interfaces. This is the first part in a series of three articles on improving the questions you ask. It's been read by over 25K people.
Chris How
Design leader. Speaker. Writer.
Hello. I'm the Head of experience design at Clearleft. I work with clients to create impactful digital products and services. Let's connect on LinkedIn
Speaking
I've spoken at dozens of events around the world, including Leading Design (London), UX Scotland (Edinburgh), Usabilla Summit (Amsterdam), UXPA global conference (Atlanta), Pixel Pioneers (Bristol), and Content by Design (virtual).
My presentations focus on innovation, creativity, design leadership and design processes.
Unleash your inner innovator | UX Brighton
Unexpectedly obvious | UX London
You got to fight for the right to delight | Pixel pioneers
Design is a time machine to the future | Leading design
Writing
I've contributed to several magazines and online publications. I write about my interests in design, from practical tips and ways of working to thoughts on creativity and design leadership.
Here's a small sample of my writing
Starting design work in a spreadsheet
Un-intuitive yet useful advice for designers. I like the challenge of writing how-to articles that encourage the reader to try out the tips. Published on Medium by UX Collective.
Card sort analysis best practices
I was a co-author of a peer-reviewed paper published in the Journal of Usability Studies. Information architecture, taxonomy design, and organising content is a topic I often return to.
Ongoing onboarding: Taking customers from first use to product mastery
I contributed a chapter to 'The customer onboarding handbook' published by CX Lead. The chapter I wrote comes out of a project to redesign the onboarding experience for a complex SaaS product.
Six UX lessons you can learn in the toilet
I was commissioned by the much-missed .Net magazine to write an article based on a talk I'd given at a number of design meet-ups. I like the discipline of writing to a word count and an editorial deadline.